Zubia P & B | Home

Achieve a consistent customer experience at all contact points to decrease your customers' abandonment rates and improve experience indicators such as CSAT, NPS and CES.

ESPAÑOL / PORTUGUESSE

Zubia P & B Zubia P & B

03

Compliance

Achieve a consistent customer experience at all contact points to decrease your customers' abandonment rates and improve experience indicators such as CSAT, NPS and CES.

Design and bring to life a truly omnichannel experience.

Improve the internal experience.

Partnerships

Zubia P & B

Zubia P & B

Zubia P & B
  • Service diagnostics
  • Design of service models and relationship style
  • Implementation of Zendesk and Staffbase
  • Internal communication
  • Design and enablement of new channels.
  • Knowledge Management
  • Content Lab
  • Courses, clinics and workshops

Partnerships

Zubia P & B

Zubia P & B

X

Zubia P & B
Zubia P & B

Zendesk is an open, flexible platform with enough capacity to design the best customer experience.

It allows brands and companies to be more reliable, flexible and suitable for growth, improve communication with their customers and interpret large amounts of data.

Zendesk platform is where all the action takes place. The interactions with customers by phone, chat, email, social networks, and any other channel meet in one place.

Its functions offer:

  • Integrated customer service.
  • Knowledgebase and intelligent self-service.
  • Live chat and messaging.
  • Software for call centers.

Learn more here

X

Zubia P & B
Zubia P & B

Staffbase is an internal communication software for organizations that allows improving the employee experience when managing communication, training, and services in a single app.

It uses mobile phones as the first means of approach, allowing internal communication to flow through multiple channels: news, free magazine, messaging and surveys.

Data analysis and reports allow to design effective communications and quantify results.

Learn more here

Previous

Next