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Achieve a consistent customer experience at all contact points to decrease your customers' abandonment rates and improve experience indicators such as CSAT, NPS and CES.

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Achieve a consistent customer experience at all contact points to decrease your customers' abandonment rates and improve experience indicators such as CSAT, NPS and CES.

Design and bring to life a truly omnichannel experience.

Improve the internal experience.

Partnerships

Zubia P & B

Zubia P & B

Zubia P & B
  • Service diagnostics
  • Design of service models and relationship style
  • Implementation of Zendesk and Staffbase
  • Internal communication
  • Design and enablement of new channels.
  • Knowledge Management
  • Content Lab
  • Courses, clinics and workshops

Partnerships

Zubia P & B

Zubia P & B

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Zubia P & B
Zubia P & B

Zendesk designs and offers software to improve the relationships between customers and companies.

Its products allow businesses to be more reliable, flexible and suitable for growth. They improve the communication and logical interpretation of large amounts of data. But above all, they work together to create the best experience for customers.

  • Case management
  • Self-service and knowledge management
  • Digital interaction channels
  • Attention on mobile devices
  • Real-time guidance and decision support
  • Predictive customer analysis
  • Interaction in social networks administration

Learn more here

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Zubia P & B
Zubia P & B

Support the full journey of employees: instruct, inspire, inform, encourage and involve the entire workforce.

With Staffbase, you create a great employee experience by managing all communication, training and services in a single app.
Learn more here

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